HomepageAbout BIGCustomer service Customer service Customer service is important to BIG Tweet Print We share a set of customer service principles with the other Lottery distributors about the kind of service you can expect from us. We also have a Customer Service Strategy that sets out what we plan to do to improve our service over the next few years. We really value your feedback. If you have a comment about the services that BIG provides, we’d love to hear it. Email us at customer.services@biglotteryfund.org.uk Making a complaint BIG's complaints procedure Customer Feedback How your feedback helps Fraud Fraud prevention at BIG Bogus Lottery emails What to do if you receive a hoax Lottery email Data protection Requests for personal data Freedom of Information BIG's Freedom of Information policy Terms of use Using BIG's website Privacy At BIG we value your privacy Cookies We use cookies to help customise your experience BIG's new-look website We’ve made it easier to find information on our site
We share a set of customer service principles with the other Lottery distributors about the kind of service you can expect from us. We also have a Customer Service Strategy that sets out what we plan to do to improve our service over the next few years. We really value your feedback. If you have a comment about the services that BIG provides, we’d love to hear it. Email us at customer.services@biglotteryfund.org.uk Making a complaint BIG's complaints procedure Customer Feedback How your feedback helps Fraud Fraud prevention at BIG Bogus Lottery emails What to do if you receive a hoax Lottery email Data protection Requests for personal data Freedom of Information BIG's Freedom of Information policy Terms of use Using BIG's website Privacy At BIG we value your privacy Cookies We use cookies to help customise your experience BIG's new-look website We’ve made it easier to find information on our site