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Help and support

BIG is committed to providing first rate customer service and support to our customers

There are lots of ways to get help and support from BIG, whether you are thinking about applying for funding, are currently in the application process or have received a grant from us already.

Programme pages contain detailed information about eligibility and how to apply for a grant.

General advice about applying for or managing BIG funding can be found in Funding guidance

If you require further information about our funding programmes, contact your national BIG office using the contact details below. If you have a question related to an existing grant you should contact your funding officer directly.

National offices

England

general.enquiries@biglotteryfund.org.uk

BIG advice line: 0845 4 10 20 30

Northern Ireland

enquiries.ni@biglotteryfund.org.uk  

Phone: 028 9055 1455
Minicom: 028 9055 1431
Fax: 028 9055 1445

Scotland

enquiries.scotland@biglotteryfund.org.uk  

Switchboard: 0141 242 1400
Enquiries line: 0300 123 7110

Wales

enquiries.wales@biglotteryfund.org.uk

Phone: 0300 123 0735
Fax: 02920 667275

Corporate office

1 Plough Place
London
EC4A 1DE

Phone: 020 7211 1800 or 0300 500 5050
Textphone: 0845 6 02 16 59
Fax: 020 7211 1750

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