At BIG we try to give the best service possible. However we recognise that that sometimes this does not always happen and you may wish to make a complaint.
Making a complaint will not affect your chances of receiving a grant from us in the future.
View our complaints procedure
We are interested in any comments that you may wish to make, so don’t worry whether your concerns fit with the description of a complaint.
You can share your concerns or complaints with us verbally or in writing and our contact details are:
Telephone 020 7211 3700
Email customer.services@biglotteryfund.org.uk
Address
Customer Services
BIG Lottery Fund
2 St James' Gate
Newcastle
NE1 4BE
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